Product Support Specialist

San Francisco, California, United States · Product


About Us

We are united by our shared passion for outcomes that transform the human experience in healthcare. We are a group of clinicians, technologists and business leaders who are developing and commercializing prescription digital therapeutics for treating diseases caused by behaviors. We believe software is on the verge of disrupting medicine and we are deeply committed to making sure the products we create for patients are not only safe and effective, but useable, intuitive, intelligent and elegant. The clinical and economic effectiveness of our digital therapies have been validated through multiple published clinical trials. We have recently begun to commercialize with health insurers while pursuing FDA approval for our first prescription digital therapeutic for treating Type 2 diabetes.

Our founding team has started, led and exited multiple technology companies that have transformed industries and generated billions of dollars in enterprise value. The 17th Surgeon General of the US, Dr. Richard Carmona, serves as an independent board director.

We were founded in 2015; are headquartered in San Francisco, CA with operations in Boston, MA, and Nashville, TN.

About the Role

As a Member Support Specialist, you will be responsible for providing support to our members and ensuring an exceptional experience. You will respond to incoming questions, work with members to troubleshoot problems, and along the way, gather member feedback to guide improvements in the product and user experience.

If you are a natural born troubleshooter, have strong communication skills, enjoy helping people, and can exhibit creativity and thoughtfulness in your responses to members, you will excel in this position. This full-time role is based in San Francisco.

In this role, you will...


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